Lack of organizational focus, excessive expenses, rework, over-processing, unnecessary delays, underutilized staff, non-compliance, and more. More than three decades ago, Karen Martin developed a skill for identifying and eliminating performance-sapping problems.
In 1993, after building and managing the operational infrastructure for several rapid growth organizations, she launched her firm to help other organizations deliver on the key tenet for outstanding business performance: utilize the minimum resources necessary to deliver high levels of customer value, while creating work environments that attract and retain top talent.
In 2000, the firm began introducing Lean management practices to clients around the globe. Today, The Karen Martin Group Inc. helps organizations in every sector deliver higher quality goods and services faster and at lower cost, while creating safe and fulfilling work environments. Clients hire The Karen Martin Group when they seek deep expertise, objectivity, and/or additional bandwidth.
What We Do
This multi-year journey creates high-performing operations, a culture of continuous improvement, and the management and problem-solving practices to accelerate growth.
Value Stream Transformation
This six to nine-month journey sharpens the performance of a single value stream, resulting in shorter lead times, higher quality, freed capacity, improved margins, and a better customer experience.
If you’d like to improve a specific process or work area, or solve a specific problem, we facilitate the process from problem definition through execution and stabilization of the improvement.
Too many organizations fail to realize significant results because they lack focus. We help you create and manage a prioritized plan for improvement that aligns leadership and keeps distraction at bay.
You’ve been on the journey to excellence for a while, but you’d like to deepen and accelerate results. This two-day assessment gives you the insights and recommendations you need to choose the best path forward.
Many people underestimate the effort it takes to build leadership and improvement capabilities. We deliver workshops and project-based learning programs to deepen understanding and build skills.
With quality now an expectation and markets increasingly setting price, speed has become the key differentiator. One client reduced order-to-delivery lead time for complex design from 20 months to 8 months and improved on-time delivery from 10% to 90%.
By reducing wasteful steps and the overall work effort required to deliver customer value, you free capacity to absorb additional growth and add greater value to your customers. Clients have gained the equivalents of 40 FTEs in a single improvement effort.
Product quality is vital, but so is in-process information quality, which is typically very low and places significant drag on an organization. Most clients experience at least a three-fold improvement in information quality, which results in myriad benefits.
Collectively, our clients have eliminated millions of dollars of unnecessary expenses, including money tied up in wasted software licenses, unneeded leased space, expedited transportation, excessive inventory, supplies with short expiration dates, and more.
While direct cause-and-effect is tougher to prove with sales improvements, our clients have been able to capture 15-25% gains that they directly attributed to improvement efforts. Reducing customer churn through improved loyalty is also an outcome, but tougher to measure.
Improved effectiveness covers a wide range of issues from the percentage of RFQs that result in sales, to a quality team’s track record in reducing the risk of noncompliance-related fines. Most clients are able to see at least a 30% gain in these areas.
Karen Martin made all the difference for our business at a critical time. She has a keen ability to quickly assess and diagnose the problems in any organization. She works tenaciously with her clients to drive high impact results. — Lauren Abrams, CEO