Previous Workshops & Speaking Engagements

2008

June 9, 2008 - San Diego, CA - AME Regional Conference - Pre-Conference Kaizen Event Workshop (1/2 day ).

May 18, 2008 - Vancouver, BC - Vancouver, BC - IIE Annual Conference - Pre-Conference Kaizen Event Workshop (full day). Also presented sessions: "The Psychology of Lean: Leveraging Human Nature to Achieve Operational Excellence," "Establishing Kanban Pull Systems in Healthcare Settings," and "Key Performance Indicators: Relevant Metrics that Sell Results and Drive Ongoing Improvement."

May 4, 2008 - Houston, TX - ASQ World Conference - "Lean Metrics for Office and Service Environments," and "Kaizen Events for Office and Service Processes."

April 9 & 10, 2008; ASQ Portland Chapter, Tualatin, OR; Lean Office Workshop (2 days). Also presented a shortened version of the workshop at the ASQ dinner meeting on April 8, 2008.

March 14 & 15, 2008; Bi-National Lean Enterprise Conference, Tijuana, Mexico; Kaizen Events (full day across two half days); "Metrics-Based Process Mapping: Designing Waste-free Office Processes."

February 21-24, 2008; Society for Health Systems Annual Conference, Orlando, FL
Kaizen Events: Achieving Rapid Improvement in Healthcare Settings (full day workshop); Key Performance Indicators: Relevant Metrics that Sell Results and Drive Ongoing Improvement

February 10-12, 2008; American Society for Quality Lean Six Sigma Conference, Phoenix, AZ
Kaizen Events: Achieving Rapid Improvement in Office, Service, and Technical Environments (half day workshop); Kaizen Events for Office and Service Processes (presentation); Lean Metrics for Office and Service Environments (presentation).

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2007

February 22, 2007
Lean Healthcare: Shaping the Future
Healthcare Financial Management Association San Diego - Imperial County Chapter meeting

February 23, 2007
5S: A Powerful Tool for Creating High Performing Healthcare Organizations
Society for Health Systems Annual Conference, New Orleans, LA

March 13, 2007
Lean Office and Service
American Society for Quality, San Diego Chapter, San Diego, CA

May 1, 2007
Kaizen Events for Office, Service and Knowledge Processes
American Society of Quality Annual World Conference, Orlando, FL

May 8, 2007
Lean Office: An Overview
National Association of Purchasing Managers, San Diego Chapter, San Diego, CA

May 21 & 22, 2007
Using Kaizen to Transform Healthcare Organizations

WhiteCollar Kaizen: Rapid Improvement Events for Office, Service and Knowledge Workers
Institute of Industrial Engineers Annual Conference, Nashville, TN

September 17, 2007
Kaizen Events: Achieving Rapid Improvement in Office, Service and Technical Environments
Northwest Shingo Prize Conference, Seattle, WA

September 26 & 27, 2007
Kaizen Events: Rapid Improvement for Office, Service and Technical Environments (two-day workshop)
Lean Conference & Expo; IInstitute for Industrial Engineers and the American Society for Quality, Atlanta, GA

October 2, 2007
Lean Healthcare: Shaping the Future (plenary session)
The Joint Commission's 12th Annual Ambulatory Care Conference, Chicago, IL

October 29, 2007
Kaizen Events: Rapid Improvement for Office, Service and Technical Environments (workshop)
Association for Manufacturing Excellence, Chicago, IL

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2006

November 1, 2006
WhiteCollar Kaizen: Rapid Improvement for Service, Administrative and Knowledge-Worker Environments (full day workshop)
Institute of Industrial Engineers and American Society for Quality Lean and Quality Annual Conference, Atlanta, GA

October 31, 2006
When Lean and Culture Collide
Institute of Industrial Engineers and American Society for Quality Lean and Quality Annual Conference, Atlanta, GA

September 13, 2006
Applying Lean to Non-Manufacturing Processes
American Electronics Association San Diego Council, San Diego, CA

October 16, 2006
WhiteCollar Kaizen: Rapid Improvement for Service, Administrative and Knowledge-Worker Environments (full day workshop)
Association for Manufacturing Excellence Annual Conference, Dallas, TX

May 1, 2006
Value Stream Mapping: A Blueprint for Identifying Waste and Creating Flow
American Society for Quality World Conference, Milwaukee,WI

February 12, 2006
Kaizen Events: A Proven Tool for Rapid and Dramatic Change (half-day workshop)
Health Information and Management Systems Society Annual Conference, San Diego, CA

February 10, 2006
Value Steam Mapping: A Powerful Tool for Improvement Healthcare Processes
Society for Healthcare Systems Annual Conference, San Diego, CA