Karen is a two-time Shingo Research Award winning author who’s known for breaking complex content into digestible, practical bites.
What if your leadership team was truly aligned on how best to deliver customer value? Too many organizations today suffer from silo-centric behavior and intra-organizational conflict. Yet most don’t understand what’s holding them back from achieving outstanding performance. Value stream mapping—an essential but under-used methodology—is a proven approach to help you visualize and resolve disconnects, […]
Download a free organizational assessment The recession upset a record period of global growth and expansion, forcing entire industries to rethink their business model. To ensure continued market share and profitability, many organizations are deploying Lean and Six Sigma efforts directed at key cost, quality and service objectives in order to maximize customer value and […]
Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integrates the functional orientation of traditional swim lane process maps with time and quality metrics […]
The Kaizen Event Planner is a practical how-to guide for planning, executing, and sustaining rapid improvements in office, service, and technical environments. Geared to continuous improvement professionals and leadership teams, this book provides the methodology and practical tools for generating measurable results, while building a motivated workforce and creating a culture with an integrated focus on customer […]
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