Books & Products

We create products that inform, provoke, teach new skills, and provide practical how-to’s for making meaningful organizational improvement.  Writing and developing products is only a small part of our work, but we believe it’s a significant part of our mission to help individuals and organizations to build deep capabilities so they can become self-sufficient as quickly as possible. We invite you to explore our current offerings.

  • Value Stream Mapping Book Cover by Karen Martin & Mike Osterling




    Value Stream Mapping (VSM), The first of its kind—a Value Stream Mapping book written for those in service and office environments who want to improve their operations.

    Value Stream Mapping is a practical, how-to guide that helps decision-makers improve value stream performance in virtually any setting, including construction, energy, financial service, government, healthcare, R&D, retail, and technology. It gives you the tools to address a wider range of important VSM issues than any other such book, including the psychology of change, leadership, creating teams, building consensus, and charter development.

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    View the book trailer

    The recession has upset a record period of global growth and expansion, forcing entire industries to rethink their business model. Focusing on core businesses to ensure continued market share and profitability, many organizations will apply Lean and Six Sigma efforts directed at key cost, quality and service objectives in order to maximize value and reduce cost. And many will fail at meeting those objectives.

    After two decades in the trenches of helping companies design and build better, more efficient operations, Karen Martin has pinpointed why performance improvement programs often fail: chaos, the sneaky but powerful force that frustrates customers, keeps business leaders awake at night, and saps company morale.

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  • Metrics-Based Process Mapping Book Cover




    Metrics-Based Process Mapping (MBPM), developed by Mike Osterling and Karen Martin, is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, typically used to drill down from a value stream map, integrates the functional orientation of traditional swim lane process maps with time and quality metrics that are essential for designing improved processes.

    The Excel-based tool provides a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across an organization. The electronic maps serve as standard work documentation for the improved process, enabling training and process monitoring activities.

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  • The Kaizen Event Planner is a practical how-to guide for planning, executing, and sustaining rapid improvements in office, service, and technical environments.

    Geared to continuous improvement professionals and leadership teams, this book provides the methodology and practical tools for generating measurable results, while building a motivated workforce and creating a culture with an integrated focus on customer value, quality, cost, and service.

    The Kaizen Event Planner includes 15 Excel-based standard work tools for planning, executing, and sustaining rapid improvements.

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