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Karen is a two-time Shingo Research Award winning author who’s known for breaking complex content into digestible, practical bites.
What if your leadership team was truly aligned on how best to deliver customer value? Too many organizations today suffer from silo-centric behavior and intra-organizational[…]
The recession upset a record period of global growth and expansion, forcing entire industries to rethink their business model. To ensure continued market share and[…]
Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing[…]
The Kaizen Event Planner is a practical how-to guide for planning, executing, and sustaining rapid improvements in office, service, and technical environments. Geared to continuous[…]
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