7 Reasons Why Most Organizations Don’t Know Their Customers

It’s difficult to say when and where the concept of “business” was borne. It’s often attributed to ancient Roman law and to British law in[…]

Customer Appreciation: The WestJet Way

Finally, there’s a glimmer of hope in an industry known for abysmal customer service. I flew on Canada-based WestJet several times this year and found[…]