Category Archives: Lean

Value Stream Mapping: Lead Time

One of the joys of writing a book is interacting with readers. Many authors experience forehead-thumping “duh!” moments as they hear questions and realize that they left out an important detail or could have provided an example to clarify. Now that … More ►

Posted in Lean | Tagged , , , , , , , , , , | 10 Comments

7 Reasons Why Most Organizations Don’t Know Their Customers

It’s difficult to say when and where the concept of “business” was borne. It’s often attributed to ancient Roman law and to British law in the early 1500′s. The Dutch East India Company, established in 1602 in modern-day Jakarta, is often viewed … More ►

Posted in Customer value, Lean | Tagged , , , , , , , , , | 10 Comments

Developing Lean “Chops”

Friday was a deeply gratifying day. It was one of those joyful days that, as a improvement consultant/coach and change “facilitator,” makes up for those grueling days when facing massive resistance and disappointing days when a client doesn’t come close … More ►

Posted in Lean | Tagged , , , , , , , | Leave a comment