Category Archives: Management

Eliminate the Need for Heroics

Any leader or skilled improvement professional knows that metrics are necessary to define what success looks like, measure progress toward a defined target, and assess performance against defined standards. Metrics also serve as a powerful way to demonstrate improvement success … More ►

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Gaining Clarity through Value Stream Mapping

In The Outstanding Organization, I assert that outstanding organizations operate with high degrees of clarity, focus, discipline, and engagement. In the chapter on clarity, I present the various way in which ambiguity and lack of awareness creates confusion and misperception, which can lead … More ►

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The Problem with Fuzzy Words

Those of you who’ve read my recent book, The Outstanding Organization, know that clarity, focus, discipline, and engagement are the four core behaviors required to achieve outstanding performance. I’ve started referring to clarity as the “big kahuna.” It’s the most … More ►

Posted in Continuous Improvement, Leadership, Management | Tagged , , , , , , , | 1 Comment