Category Archives: Operations

Great Visuals: Subway Maps

I’ve long been a fan of ease, which is a large reason why Lean management has always appealed to me—and why I’m such a fan of visual management.
Well-designed visuals provide clarity and ease—ease in understanding, and ease in knowing when … More ►

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Metrics-Based Process Mapping: What & How

Mike Osterling and my new book, Metrics-Based Process Mapping, appears to be striking a cord with many. Yesterday I held a webinar with the highest attendance ever. People from 12 countries gathered to learn about how to use Metrics-Based Process … More ►

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Consistency is Key

“In the unsexy tedium of daily operations, consistency is key.”
This is a line from p. 107 of my new book, The Outstanding Organization. As I’ve been giving book-related talks, receiving emails from readers, and working with clients on the journey … More ►

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