Category Archives: Operations
Metrics-Based Process Mapping: What & How
Mike Osterling and my new book, Metrics-Based Process Mapping, appears to be striking a cord with many. Yesterday I held a webinar with the highest attendance ever. People from 12 countries gathered to learn about how to use Metrics-Based Process … More ►
Consistency is Key
“In the unsexy tedium of daily operations, consistency is key.”
This is a line from p. 107 of my new book, The Outstanding Organization. As I’ve been giving book-related talks, receiving emails from readers, and working with clients on the journey … More ►
Lean vs. Six Sigma Debate (Sadly) Rages On
As many of you know, I’m a passionate advocate of Lean management practices and the power of Lean in transforming organizations. So I grow weary when I hear people characterize Lean in a way that is worlds apart from what … More ►
Posted in Leadership, Lean, Management, Operations, Uncategorized
Tagged Deming, Juran, kaizen events, Lean, predictability, root cause, Six Sigma, standardization
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