Lean Leadership: Listening & Humility

The holiday season is my favorite time of year for two reasons: the holidays themselves and business planning. Proper business planning requires significant reflection, an activity[…]

Rules Are Meant to Be (Thoughtfully) Broken

When I learned The Outstanding Organization’s publication date, I groaned. The book was slated for release in July 2012, just as summer vacations were getting[…]

The Bane of Organizational ADD

Businesses routinely attempt to accomplish too much and quickly lose focus when the next fire erupts or a new shiny ball appears. When I work[…]

Lean vs. Six Sigma Debate (Sadly) Rages On

As many of you know, I’m a passionate advocate of Lean management practices and the power of Lean in transforming organizations. So I grow weary[…]

Lean is Chaos Reduction

It’s been interesting to see what people have picked up on as I’ve been promoting my new book, The Outstanding Organization. My original title was[…]

Start a Campaign for Clarity

…Well, I don’t mean literally. But if you don’t commit firmly to breaking bad habits, replacing them with new ones becomes more difficult. And accepting[…]