Consistency is Key

“In the unsexy tedium of daily operations, consistency is key.” This is a line from p. 107 of my new book, The Outstanding Organization. As[…]

Blogging Away…

Earlier this week I learned that my blog posts weren’t being pushed to my subscribers as I thought they had. I was blogging away but[…]

Dear Chase Mortgage: Voice of the (Unhappy) Customer

Wednesday’s post featured a local business that I applaud for their Lean efforts. Great customer service, Lean layout, efficient processes, the whole nine yards. Today’s[…]