May 19, 2016 – Saguenay, Quebec, Canada – CvPAC Lean Healthcare Summit, Four Behaviors Every Company Needs to Reach Outstanding Performance

October 25, 2016 – Dallas, Texas – AME 2016 International Conference, Conveying Purpose with Clarity

September 15, 2015 – London, England – GOTO conference, Value Stream Mapping: The Key to Excellence in Both Process and Product (full-day workshop)

September 17, 2015 – London, England – GOTO conference, Designing the Software Development Value Stream (talk)

May 5, 2015 – Provo, Utah – Shingo International Conference, Value Stream Mapping: Visualizing Work and Aligning Leadership for Organizational Transformation (full-day workshop)

May 6, 2015 – Provo, Utah – Shingo International Conference, Value Stream Mapping: It’s More Than a Mapping Exercise (talk)

January 8, 2015 – Richmond, California – Association for Manufacturing Excellence, Value Stream Mapping with Simulations (full-day workshop)
November 10, 2014 – Jacksonville, Florida – Association for Manufacturing Excellence, Value Stream Mapping (full-day workshop)

July 28, 2014 – Long Beach, California – Lean Coaching Summit, The Improvement Coach: Building Organization-Wide Improvement Capabilities, One Problem Solver at a Time (full-day workshop)

February 21, 2014 – Orlando, Florida – Society for Health Systems, Value Stream Mapping (half-day workshop)

February 23, 2014 – Orlando, Florida – Society for Health Systems, The Outstanding Organization (keynote)

January 8, 2014 – San Diego, California – SME Connect, Value Stream Mapping (keynote)
November 14, 2013 – Montréal, Quebec, Canada – Mouvement québécois de la qualité, Building an Outstanding Organization (keynote)

November 5, 2013 – Stockholm, Sweden – Nordic Improvement Institute, Building an Outstanding Organization (keynote)

October 21, 2013 – Toronto, Ontario, Canada – Association for Manufacturing Excellence, Value Stream Mapping for Office and Service (full-day workshop)

October 25, 2013 – Toronto, Ontario, Canada – Association for Manufacturing Excellence, The Improvement Coach (half-day workshop)

July 23, 2013 – Hilton Head Island, South Carolina – Lean Coaching Summit, The Improvement Coach

May 6, 2013 – Indianapolis, IN – American Society for Quality (keynote)

April 15, 2013 – San Antonio, TX – Association For Manufacturing ExcellenceThe Improvement Coach (Half-Day Workshop) & Metrics-Based Process Mapping (half-day workshop)

February 16, 2013 – Glendale, AZ – Precision Machined Products Association, The Outstanding Organization (keynote)
October 19, 2012 – Chicago, IllinoisAssociation for Manufacturing Excellence, The Improvement Coach: Building Improvement Capabilities, One Problem Solver at a Time (half-day workshop).

October 15, 2012 – Chicago, Illinois – Association for Manufacturing Excellence, Lean Behaviors: Creating a High Performance Climate for Sustained Transformation (full-day workshop).

September 12, 2012 – San Diego, California – TechAmerica, Creating the Improvement-Minded Organization (talk and book signing).

June 25, 2012 – Atlanta, Georgia – Society for Human Resources Management, Annual Conference Employee Engagement & Operational Excellence: Two Sides of the Same Coin

May 1, 2012 – Washington, DC – Society for Human Resources Management Employee Engagement & Operational Excellence: Two Sides of the Same Coin

June 4, 2012 – Winnipeg, Manitoba, Canada – Canadian Manufacturers and Exporters White Collar Kaizen: Applying Lean in Office, Service, and Knowledge Work Environments

February 28, 2012 – Keynote – Phoenix, AZ – American Society for Quality Creating the Improvement-Minded Organization.

February 22, 2012 – Portland, Oregon – American Society for Quality, Portland Chapter Fulfilling Lean’s Promise: Building the Foundation for Everyday Excellence
October 24, 2011 – Dallas, Texas – Association for Manufacturing Excellence White Collar Kaizen: Using the Power of Rapid Improvement to Transform Office and Service Environments.

June 6, 2011 – Calgary, Alberta, Canada – Association for Manufacturing Excellence and Canadian Manufacturers & Exporters White Collar Kaizen: Using the Power of Rapid Improvement to Transform Office and Service Environments.

March 11, 2011 – St. John’s, Newfoundland, Canada – Canadian Manufacturers & Exporters Building Lean Enterprises: New Frontiers.

March 8, 2011 – Halifax, Nova Scotia, Canada – Canadian Manufacturers & Exporters Lean and Green: Meeting the Challenge.

March 1, 2011 – Phoenix, AZ – American Society for Quality, Lean and Six Sigma Conference Making It Stick: A Four-Step Process for Creating Sustainable Change.
November 15, 2010 – Baltimore, MD – Association for Manufacturing Excellence  White Collar Kaizen.

October 14, 2010 – Heartland Regional Medical Center, St. Joseph, MO – Quality Week Lean Healthcare.

June 10, 2010 – San Diego, CA – TechAmerica A3 Management.

May 25, 2010 – St. Louis, MO – American Society for Quality – World Conference on Quality and Improvement  The New Face of Quality in Office & Service Environments

April 27-28, 2010 – Bakersfield, CA – American Society for Quality, Kern County Chapter A3 Management and Value Stream Mapping

March 9, 2010 – Phoenix, Arizona – American Society for Quality, Lean and Six Sigma Conference  The New Face of Quality in Office & Service Environments
October 19, 2009 – Covington, Kentucky – Association for Manufacturing Excellence (AME) White Collar Kaizen: Facilitating Rapid Improvement Events in Office, Service, and Technology Environments

October 14, 2009 – Portland, OR – American Society for Quality, Portland Chapter A3 Management

June 10, 2009 – San Diego, CA – TechAmerica A3 Problem-Solving

April 16 & 17, 2009 – Spokane, WA – Inland Northwest Lean Management Consortium Lean Office: Leading Lean Transformations in Office, Service, and Knowledge Work Environments; Metrics-Based Process Mapping; The Psychology of Lean: Leveraging Human Nature to Achieve Operational Excellence

May 31 – June 2, 2009 – Miami, FL – Institute of Industrial Engineers – Annual Conference Advanced Lean Concepts for Office and Service Environments; The A3 Management Process: From Structured Problem-Solving to Workforce Development; Metrics-Based Process Mapping: Eliminating Waste in Office and Service Processes

March 2, 2009 – Phoenix, AZ – American Society for Quality, Annual Lean Six Sigma Conference Metrics-Based Process Mapping: A Key Tool for Improving Office and Service Processes

February 18, 2009 – San Diego, CA – Veterans Health Administration – Bedside Care Collaborative Metrics-Based Process Mapping
November 7 & 8, 2008 – Tijuana, Mexico – Acadamie Lean Sigma Value Stream Mapping for Non-Manufacturing Processes

October 20, 2008 – Toronto, Canada – Association for Manufacturing Excellence (AME) White Collar Kaizen: Facilitating Rapid Improvement Events in Office, Service, and Technology Environments

October 18, 2008 – San Diego, CA – Medical Group Management Association (MGMA) Lean Thinking: Optimizing Organizational Performance by Focusing on Customer Value

September 29 – October 2, 2008 – Minneapolis, MN – IIE Operational Excellence Keynote: The Psychology of Lean; White Collar Kaizen: Achieving Rapid Improvement in Office, Service, and Knowledge Work Environments; Metrics-Based Process Mapping; Lean Case Studies: From Business Drivers to Results

June 9, 2008 – San Diego, CA – AME Regional Conference Kaizen Event Workshop

May 18, 2008 – Vancouver, BC – IIE Annual Conference Kaizen Event Workshop; The Psychology of Lean: Leveraging Human Nature to Achieve Operational Excellence; Establishing Kanban Pull Systems in Healthcare Settings;  Key Performance Indicators: Relevant Metrics that Sell Results and Drive Ongoing Improvement

May 4, 2008 – Houston, TX – ASQ World Conference Lean Metrics for Office and Service Environments; Kaizen Events for Office and Service Processes

April 9 & 10, 2008 – Tualatin, OR – ASQ Portland Chapter Lean Office Workshop

March 14 & 15, 2008 – Tijuana, Mexico – Bi-National Lean Enterprise Conference Kaizen Events; Metrics-Based Process Mapping: Designing Waste-free Office Processes

February 21-24, 2008 – Orlando, FL – Society for Health Systems Annual Conference Kaizen Events: Achieving Rapid Improvement in Healthcare Settings; Key Performance Indicators: Relevant Metrics that Sell Results and Drive Ongoing Improvement

February 10-12, 2008 – Phoenix, AZ – American Society for Quality Lean Six Sigma Conference Kaizen Events: Achieving Rapid Improvement in Office, Service, and Technical Environments; Kaizen Events for Office and Service Processes; Lean Metrics for Office and Service Environments
February 22, 2007 – San Diego, CA – Healthcare Financial Management Association San Diego – Imperial County Chapter meeting Lean Healthcare: Shaping the Future

February 23, 2007 – New Orleans, LA – Society for Health Systems Annual Conference 5S: A Powerful Tool for Creating High Performing Healthcare Organizations

March 13, 2007 – San Diego, CA – American Society for Quality, San Diego Chapter Lean Office and Service

May 1, 2007 – Orlando, FL – American Society of Quality Annual World Conference Kaizen Events for Office, Service and Knowledge Processes

May 8, 2007 – San Diego, CA – National Association of Purchasing Managers, San Diego Chapter Lean Office: An Overview

May 21 & 22, 2007 – Nashville, TN – Institute of Industrial Engineers Annual Conference Using Kaizen to Transform Healthcare Organizations; White Collar Kaizen: Rapid Improvement Events for Office, Service and Knowledge Workers

September 17, 2007 – Seattle, WA – Northwest Shingo Prize Conference Kaizen Events: Achieving Rapid Improvement in Office, Service and Technical Environments

September 26 & 27, 2007 – Atlanta, GA – Institute for Industrial Engineers and the American Society for Quality Kaizen Events: Rapid Improvement for Office, Service and Technical Environments (two-day workshop)

October 2, 2007 – Chicago, IL – The Joint Commission’s 12th Annual Ambulatory Care Conference Lean Healthcare: Shaping the Future

October 29, 2007 – Chicago, IL – Association for Manufacturing Excellence Kaizen Events: Rapid Improvement for Office, Service and Technical Environments

November 1, 2006 – Atlanta, GA – Institute of Industrial Engineers and American Society for Quality Lean and Quality Annual Conference WhiteCollar Kaizen: Rapid Improvement for Service, Administrative and Knowledge-Worker Environments

October 31, 2006 – Atlanta, GA – Institute of Industrial Engineers and American Society for Quality Lean and Quality Annual Conference When Lean and Culture Collide

September 13, 2006 – San Diego, CA – American Electronics Association San Diego Council Applying Lean to Non-Manufacturing Processes

October 16, 2006 – Dallas, TX – Association for Manufacturing Excellence Annual Conference WhiteCollar Kaizen: Rapid Improvement for Service, Administrative and Knowledge-Worker Environments

May 1, 2006 – Milwaukee, WI – American Society for Quality World Conference Value Stream Mapping: A Blueprint for Identifying Waste and Creating Flow 

February 12, 2006 – San Diego, CA – Health Information and Management Systems Society Annual Conference Kaizen Events: A Proven Tool for Rapid and Dramatic Change (half-day workshop)

February 10, 2006 – San Diego, CA – Society for Healthcare Systems Annual Conference Value Steam Mapping: A Powerful Tool for Improvement Healthcare Processes