Products

• Metrics-Based Process Mapping Excel-Based Tool (CD)
• The Kaizen Event Planner (Book + CD)
• Kaizen Event Tools - Spanish language (CD)

Metrics-Based Process Mapping: An Excel-Based Solution

Metrics-Based Process Mapping (MBPM), developed by Mike Osterling and Karen Martin, is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, typically used to drill down from a value stream map, integrates the functional orientation of traditional swim lane process maps with time and quality metrics that are essential for designing improved processes. The Excel-based tool provides a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across an organization. The electronic maps serve as standard work documentation for the improved process, enabling training and process monitoring activities. The CD includes the tool itself, and two educational resources, Mapping Essentials and User's Guide.

To purchase, visit Productivity Press or any major bookseller.

The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments

The Kaizen Event Planner is a practical how-to guide for planning, executing, and sustaining rapid improvements in office, service, and technical environments. Geared to continuous improvement professionals and leadership teams, this book provides the methodology and practical tools for generating measurable results, while building a motivated workforce and creating a culture with an integrated focus on customer value, quality, cost, and service. Coupled with a CD containing 15 interactive standard work tools for planning, executing, and sustaining rapid improvements, the book:

• Highlights the key success factors for holding Kaizen Events in non-manufacturing environments.
• Provides a step-by-step approach for:
  • Creating a Kaizen Event Charter, which includes:
    • Scoping the improvement
    • Defining measurable objectives
    • Forming high-performance Kaizen Teams
    • Establishing team boundaries
  • Planning Event logistics
  • Communicating the right information to the right people at the right time
  • Facilitating the Event to assure full implementation within the Event itself
  • Measuring and reporting the organizational impact of improvements made
  • Sustaining the gains
• Provides readers with a set of interactive, Excel-based tools, which serve as standard work for planning and executing Kaizen Events and conducting post-Event follow-up.
• Introduces Metrics-Based Process Mapping - a tactical-level mapping tool that enables process designers to make effective, data-based decisions regarding waste elimination - and measure the success of their improvement efforts.

To purchase, visit Productivity Press or any major bookseller.

Book Reviews

• Society for Health Systems Newsletter
• APICS Magazine

The Kaizen Event Planner provides those responsible for improving transactional, analytical, creative, or service processes with the skills to effectively scope the activity, engage the right people, and facilitate successful Events that generate sustainable results.

Kaizen Event Tools - Now Available in Spanish!

To better serve our colleagues in predominantly Spanish-speaking operations, we've created a Spanish language version of the 15 Kaizen Event Tools included with our book.

To purchase, visit Productivity Press or any major bookseller.