Upcoming Workshops and Talks

March 9, 2010 - Phoenix, AZ - American Society for Quality - Lean and Six Sigma Conference - The New Face of Quality in Office & Service Environments (presentation).

May 25, 2010 - St. Louis, MO - American Society for Quality - World Conference on Quality and Improvement - The New Face of Quality in Office & Service Environments (presentation).

October 19, 2010 - Baltimore, MD - Association for Manufacturing Excellence - AME Baltimore 2010. White Collar Kaizen: Facilitating Rapid Improvement Events in Office, Service, and Knowledge Work Environments (full day workshop).

Past workshops and presentations