Mark Graban has specialized in Lean Healthcare since 2005, after ten years working in manufacturing and software startup settings. He has coached and led executives and improvement teams in hospitals, primary care settings, medical laboratories, and outpatient clinics, across North America and in Europe.
He’s a two-time Shingo Research Award recipient for his books Lean Hospitals and Healthcare Kaizen. Lean Hospitals has been translated into eight languages and a revised third edition will be released in early 2016. His most recent book, The Executive Guide to Healthcare Kaizen, is the first book to focus solely on the senior leader’s role in creating continuous improvement cultures.
Mark earned a BS in Industrial Engineering from Northwestern University, and an MS in Mechanical Engineering and an MBA from the MIT Sloan Leaders for Global Operations Program (previously known as Leaders for Manufacturing). Mark has worked in the automotive industry (GM), the PC industry (Dell), and industrial products (Honeywell). At Honeywell, Mark was certified as a Lean Expert.
Mark is a faculty member of the Lean Enterprise Institute and the ThedaCare Center for Healthcare Excellence and is based in San Antonio, TX.