Tag Archives: Broken systems
Dear Chase Mortgage: Voice of the (Unhappy) Customer
Wednesday’s post featured a local business that I applaud for their Lean efforts. Great customer service, Lean layout, efficient processes, the whole nine yards. Today’s post features an organization as far on the opposite end of the spectrum as I’ve … More ►
Posted in Management, Operations, Voice of the Customer
Tagged Broken systems, Voice of the Customer
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