Lean is Chaos Reduction

It’s been interesting to see what people have picked up on as I’ve been promoting my new book, The Outstanding Organization. My original title was[…]

Blogging Away…

Earlier this week I learned that my blog posts weren’t being pushed to my subscribers as I thought they had. I was blogging away but[…]

Accountability or Chaos?

New clients nearly always list “greater accountability” on their short list of performance improvement goals. Leaders cite missed project deadlines, finger pointing, and “not my problem”[…]