Tag Archives: Clarity

Blogging Away…

Earlier this week I learned that my blog posts weren’t being pushed to my subscribers as I thought they had. I was blogging away but no one knew. My apologies. The bug is now fixed.
Unless you saw them via Twitter, … More ►

Posted in Leadership, Lean, Management, Voice of the Customer | Tagged , , , , , | Leave a comment

Start a Campaign for Clarity

…Well, I don’t mean literally. But if you don’t commit firmly to breaking bad habits, replacing them with new ones becomes more difficult. And accepting and contributing to ambiguity is a personal and organizational habit that needs to be broken.
Beginning … More ►

Posted in Management, Operations, Uncategorized | Tagged | Leave a comment

Accountability or Chaos?

New clients nearly always list “greater accountability” on their short list of performance improvement goals. Leaders cite missed project deadlines, finger pointing, and “not my problem” behavior as evidence that they have an accountability problem. I see it differently: they have … More ►

Posted in Leadership, Management | Tagged , , , | Leave a comment