Decision-Making Hierarchy

As many of you know, I’m a rabid fan of clarity (along with focus, discipline, and engagement, the foundational organizational behaviors that I address in[…]

Gaining Clarity through Value Stream Mapping

In The Outstanding Organization, I assert that outstanding organizations operate with high degrees of clarity, focus, discipline, and engagement. In the chapter on clarity, I present the various[…]

Great Visuals: Subway Maps

I’ve long been a fan of ease, which is a large reason why Lean management has always appealed to me—and why I’m such a fan[…]

The Problem with Fuzzy Words

Those of you who’ve read my recent book, The Outstanding Organization, know that clarity, focus, discipline, and engagement are the four core behaviors required to[…]

Blogging Away…

Earlier this week I learned that my blog posts weren’t being pushed to my subscribers as I thought they had. I was blogging away but[…]

Start a Campaign for Clarity

…Well, I don’t mean literally. But if you don’t commit firmly to breaking bad habits, replacing them with new ones becomes more difficult. And accepting[…]

Accountability or Chaos?

New clients nearly always list “greater accountability” on their short list of performance improvement goals. Leaders cite missed project deadlines, finger pointing, and “not my problem”[…]