One thing that there’s no shortage of in life is criticism about things we don’t fully understand—or haven’t experienced success with. Another thing there’s no shortage of is throwing the baby out with the bathwater. Broad generalizations—especially those that are … More ►
Posted in Books, Lean
Tagged Association for Manufacturing Excellence, holistic thinking, kaizen events, Lean, Mike Osterling, Problem solving, rapid improvement, strategy, tactics, The Kaizen Event Planner, The Outstanding Organization, value stream mapping
It’s difficult to say when and where the concept of “business” was borne. It’s often attributed to ancient Roman law and to British law in the early 1500’s. The Dutch East India Company, established in 1602 in modern-day Jakarta, is often viewed … More ►
Posted in Customer value, Lean
Tagged data, Delta, gemba, Lean, Lego, Net Promoter Score, NPS, surveys, thick data, Voice of the Customer
I’ve long been a fan of ease, which is a large reason why Lean management has always appealed to me—and why I’m such a fan of visual management.
Well-designed visuals provide clarity and ease—ease in understanding, and ease in knowing when … More ►