Eliminate the Need for Heroics

Any leader or skilled improvement professional knows that metrics are necessary to define what success looks like, measure progress toward a defined target, and assess[…]

Value Stream Mapping: Ferrari or Pinto?

Mike Osterling and I decided to write our latest book, Value Stream Mapping,  to deepen people’s understanding about this powerful improvement methodology. In particular, we wanted[…]

Goals & Priorities: Your Personal Hoshin

The New Year has always been one of my favorite holidays. Not for the revelry and good cheer, although that can be a nice element.[…]