Metrics-Based Process Mapping: What & How

Mike Osterling and my new book, Metrics-Based Process Mapping, appears to be striking a cord with many. Yesterday I held a webinar with the highest[…]

Consistency is Key

“In the unsexy tedium of daily operations, consistency is key.” This is a line from p. 107 of my new book, The Outstanding Organization. As[…]

Hello Phone: Welcome Back!

A disciplined Lean thinker is always looking to improve his or her own personal efficiency and effectiveness. Lately I’ve had ample opportunity to explore how[…]