Tag Archives: reengineering
Metrics-Based Process Mapping: What & How
Mike Osterling and my new book, Metrics-Based Process Mapping, appears to be striking a cord with many. Yesterday I held a webinar with the highest attendance ever. People from 12 countries gathered to learn about how to use Metrics-Based Process … More ►
Hello Phone: Welcome Back!
A disciplined Lean thinker is always looking to improve his or her own personal efficiency and effectiveness. Lately I’ve had ample opportunity to explore how we’re using–or not using as the case may be–an “old-fashioned” tool: the telephone. Are you … More ►
