Tag Archives: The Outstanding Organization

Leadership: What’s Love Got to Do With It?

In 2012, I spoke at the Lean HR Summit, which is one of the many excellent annual Summits delivered by Lean Frontiers. I had heard about David Veech‘s work (@DavidVeech) at Ohio State and was eager to hear him speak. So I … More ►

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The Case for Kaizen Events

One thing that there’s no shortage of in life is criticism about things we don’t fully understand—or haven’t experienced success with. Another thing there’s no shortage of is throwing the baby out with the bathwater. Broad generalizations—especially those that are … More ►

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Decision-Making Hierarchy

As many of you know, I’m a rabid fan of clarity (along with focus, discipline, and engagement, the foundational organizational behaviors that I address in The Outstanding Organization).
In many organizations, the opposite of clarity—ambiguity—is the productivity-sapping, chaos-producing norm. By trading … More ►

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