Eliminate the Need for Heroics

Any leader or skilled improvement professional knows that metrics are necessary to define what success looks like, measure progress toward a defined target, and assess[…]

Leadership: What’s Love Got to Do With It?

In 2012, I spoke at the Lean HR Summit, which is one of the many excellent annual Summits delivered by Lean Frontiers. I had heard about[…]

Good Reading

One of my New Year’s resolutions is to implement pull in as many places as I can. Early last year I implemented it quite successfully[…]