“The Kaizen Event Planner illuminates the organizational details of how kaizen is actually executed in the workplace and delivers a step-by-step roadmap for starting the long journey towards building a cross-company culture of continuous improvement.” —Matthew E. May, Author, The Laws of Subtraction, In Pursuit of Elegance, The Elegant Solution
“I love this book and it is now our bible. This is the first book that I have found that is easy to understand and, with the CD content, it surpasses everything else I’ve looked at. Thank you, thank you, thank you!” —Trish Haynes, LJH, Inc.
“This book provides a clear, step-by-step guide to planning and executing successful kaizen events. It is a detailed primer for those who want to demonstrate that rapid improvement is possible in the knowledge work environment.” —Stephen P. Turnipseed, Lean Sigma Advisor, Chevron Global Upstream
The Kaizen Event Planner is a practical how-to guide for planning, executing, and sustaining rapid improvements in office, service, and technical environments. Geared to continuous improvement professionals and leadership teams, this book provides the methodology and practical tools for generating measurable results, while building a motivated workforce and creating a culture with an integrated focus on customer value, quality, cost, and service.
Coupled with a CD containing 15 interactive standard work tools for planning, executing, and sustaining rapid improvements, the book highlights the key success factors for holding Kaizen Events in non-manufacturing environments.
It also introduces Metrics-Based Process Mapping – a tactical-level mapping tool that enables process designers to make effective, data-based decisions regarding waste elimination – and measure the success of their improvement efforts.
The book provides a step-by-step approach for:
- Creating a Kaizen Event Charter
- Planning Event logistics
- Communicating the right information to the right people at the right time
- Facilitating the Event to assure full implementation within the Event itself
- Measuring and reporting the organizational impact of improvements made
- Sustaining the gains