Building the Fit Organization (with Dan Markovitz)

The corporate landscape is littered with the carcasses of companies that have failed in their pursuit of the Toyota Way. Their efforts fail precisely because […]

Value Stream & Process Mapping

Since Mike Osterling and I released our latest book, Value Stream Mapping, we’ve received a lot of questions about which level of mapping–value stream vs. […]

Process Change: Communication & Training

Rolling out process improvements is a common point of failure in organizations. In this webinar, you’ll learn tips for proper communication and learning so that […]

Lean and the Corporate Agenda

Why is it that even the most successful lean projects often go unrecognized in the executive suites? The issue may be lack of alignment – […]

Establish a Continuous Improvement Culture

Organizational culture – everybody talks about it, few understand its underlying mechanisms and even fewer know how to truly establish the culture they need to […]

Lean and Your Top & Bottom Lines

All too often people use Lean solely to drive daily incremental improvement (kaizen). What we don’t hear as much about is the power of Lean […]

Kaizen Event Case Studies

In this webinar, Karen shares a case study for a Kaizen Event she has facilitated that addresses the following questions: What was the driver for the […]

Value Stream Transformation: 10 Keys

Value Stream Mapping is a powerful, leadership-level improvement activity that looks at how work flows across an organization from a customer request to delivering on […]

Problem Solving: The P in PDSA

Effective problem solving is not an innate skill that most people are born with. Even for those few lucky ones who are born with natural […]

Leading Improvement: The Skills You Need

Leading improvement sounds like it should somewhat intuitive. After all, how hard can it be? Just make a few adjustments and…. voila! Improvement is made. […]

Value Stream Mapping with APICS Heartland

This is the recording from a webinar delivered to APICS Heartland members re: Value Stream Mapping, based on my book of the same name. It […]

Holding Effective Kaizen Events

Kaizen Events offer not only an effective means for achieving rapid results, but also a powerful venue for teaching new mindsets and behaviors. Done well, […]

Coaching: Asking the Right Questions

This webinar features content from Karen’s workshop and talk at the Lean Enterprise Institute and Lean Frontiers Coaching Summit, held on July 29 & 30, […]

A3 Management: Effective Problem Solving

A3 management is a fundamental Lean management practice for making effective improvement, solving problems, developing people, and building a learning organization. While this disciplined approach […]

Respect for People: The Lean Way

Showing respect for people is something that most people agree with in theory. But many organizations don’t show respect the way it’s meant in Lean […]

Reducing Resistance to Change

Confronting resistance to change is a common lament from improvement professionals, middle managers, and senior leaders alike. But organizations that approach improvement properly experience very […]

Value Stream Mapping: From Tool to Practice

Too many organizations today suffer from silo-centric behavior and intra-organizational conflict. Yet most don’t understand what’s holding them back from achieving outstanding performance. Value Stream […]

Value Stream Mapping: Case Studies

In this webinar, Karen presents two case studies for clients that involved value stream mapping. For each case, you’ll learn: • What the driver was […]

Value Stream Mapping: Part 3 of 3

In Part 3 of this 4-part webinar series to celebrate the launch of Karen Martin & Mike Osterling’s new book, VALUE STREAM MAPPING, you’ll learn […]

Value Stream Mapping: Before Diving In

Value Stream Mapping is a powerful way to improve performance across a large portion of an enterprise. But, before you dive into mapping, there are […]

Value Stream Mapping: Part 2 of 2

To celebrate the launch of Karen Martin and Mike Osterling’s new book, VALUE STREAM MAPPING, Karen delivered a series of webinars in early 2014 that […]

Value Stream Mapping: Part 1 of 3

In this webinar, Karen addresses the key success factors in planning an analysis and design activity. You will learn: • Leadership’s role in the planning […]

Hoshin Kanri: Strategy Deployment

Hoshin Kanri (also known as strategy deployment) is a highly effective way for organizations to select and prioritize the important work they need to do […]

Plan-Do-Study-Adjust: A Deep Dive

Plan-Do-Study-Adjust is more than a tool to generate results for the current project at hand. It’s a problem-solving approach that teaches people how to THINK […]

The Trick to Employee Engagement

Much of what you read about employee engagement is filled with feel-good advice, the effects of which are largely immeasurable, intangible, and…frankly, ineffective. Even the […]

Improvement Facilitation and Coaching

In this unique open-forum webinar, Karen responded to participant questions about facilitating improvement activities, coaching, and leading change.

Value Stream Mapping: How to Visualize Work

Value Stream Mapping is an essential organizational transformation tool that is often misunderstood and under-utilized. In this webinar, you’ll get an advance glimpse into Karen […]

How Outstanding Is Your Organization?

Organizations who wish to become outstanding on all fronts often have areas of weakness that hold them back from achieving their goals. In this webinar, […]

Creating a Continuous Improvement Culture

Lean has been in popular use since the late 1990’s in some circles and since the mid-2000’s in others. Yet very few organizations have establishing […]

Kaizen Events: Current Thinking & How To’s

Kaizen Events have been around since the late 90’s and have been being used in office, service and knowledge work settings since the early 2000’s. […]

Process Management: Why So Few Get It Right

In the 20+ years I’ve been working with companies of all types and sizes to improve their performance, proper process management is hands-down the weakest […]

Value Stream Mapping for Office and Service

Being lean isn’t just reserved for Manufacturing processes – information-intensive operations such as Service and Knowledge processes have the ability to be lean too – […]

Commit to Being an Outstanding Organization

Just as you may be re-evaluating your personal goals for the New Year, January is a great time to re-evaluate your organization’s management practices and […]

Metrics-Based Process Mapping: What, When & How

Metrics-Based Process Mapping (MBPM) is a powerful tactical-level tool for identifying waste in office, service, and knowledge work environments, building consensus for change, standardizing work, […]

Manage Processes, Not People

For decades now, “management” has been synonymous with managing people. Meanwhile, processes, the lifeblood of an organization, remain largely unmanaged. In this webinar, Karen shares […]

Putting an End to “Organizational ADD”

Businesses routinely attempt to accomplish too much and quickly lose focus when the next fire erupts or a new “shiny ornament” appears. Strategy Deployment (also […]

Rapid Improvement: How To Get Stuff Done

In today’s world of rapid change, it’s increasingly important for organizations to build rapid problem-solving and execution capabilities. In this webinar, you’ll learn how to […]

Value Stream Mapping: Strategy Before Tactics

Value Stream Mapping (VSM) remains one of the most powerful yet underutilized strategic improvement tools that also transforms organizational thinking and behavior. In this practical […]

Healthcare Kaizen

This webinar was held with guest presenter, Mark Graban of Suggestion box programs, while well intended, usually fail to engage employees in any improvement, […]

Problem Solving & Critical Thinking

For most, problem solving and critical thinking are NOT naturally given talents. But they are skills that can be developed in anyone, with practice and […]

The Outstanding Organization: Engagement

Organizations who deliver consistently high levels of performance have significantly higher levels of employee ENGAGEMENT than those that don’t. From the moment a new hire […]

The Outstanding Organization: Discipline

Excellence and consistency in achieving it is only possible through having a disciplined approach to business management and improvement. In this webinar, you’ll learn how […]

The Outstanding Organization: Focus

Does your organization move together as one cohesive unit? Or do you experience conflicting priorities, misalignment, and a healthy dose of “organizational ADD?” Business, government […]

The Outstanding Organization: Clarity

A fundamental lack of CLARITY is often at the root of inefficient processes, errors, poor decisions, and mistrust across the organization. Worse, it’s one of […]

Guerrilla Lean: When Leadership Doesn’t Get It

Every lean practitioner says that leadership support is required to reap the benefits of adopting Lean practices. Wrong. While it’s true that applying lean at […]

Strategy Deployment: Gain Focus & Alignment

Businesses routinely attempt to accomplish too much and quickly lose focus when the next fire erupts or a new “shiny ball” appears. Strategy Deployment (also […]

A3 Problem Solving: Part 2 of 2

This is part 2 of a 2-part series and focuses on the Do, Study, Adjust stages of the Plan, Do, Study, Adjust (PDSA) cycle.

A3 Problem Solving: Part 1 of 2

This is part 1 of a 2-part series and focuses on the Plan stage of the Plan, Do, Study, Adjust (PDSA) cycle.

Metrics-Based Process Mapping

Metrics-Based Process Mapping is a highly effective tool for improving office, service, and knowledge work processes.

The CI Professional’s Evolving Role

As we continue to peel back the layers of the onion and uncover what’s *really* at the core of The Toyota Way, we’ve uncovered an […]

The Coach Is In: An Open Forum

This was a webinar in which participants submitted questions in advance, they were unmuted, and we had a dialogue.

Journey to a Lean Enterprise: New Frontiers

Over the past two years we’ve begun to learn more deeply about what REALLY makes the Toyota Production System tick. We’ve learned that, while tools […]

Value Stream Mapping in Office & Service

This webinar covers the subtle differences between manufacturing-style value stream maps and those in office and service settings.

Metrics-Based Process Mapping: Part 3 of 3 (Excel Tool Demo)

Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and knowledge work environments. Designed […]

Metrics-Based Process Mapping: Part 2 of 3

Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and knowledge work environments. Designed […]

Metrics-Based Process Mapping: Part 1 of 3

Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and knowledge work environments. Designed […]

5S & Visual Management

Problem Solving, A3 Management & Coaching

Lean Office

Lean Transformation

The Outstanding Organization

Continuous Improvement Culture

Error Proofing

Kaizen Events

Strategy Deployment

Improvement Facilitation

Pull Systems

Process Management

Metrics-Based Process Mapping

Social Media

Value Stream Mapping