July 23, 2013 – Hilton Head Island, South Carolina – The Improvement Coach – Lean Coaching Summit – Register Now
October 21, 2013 – Toronto, Ontario, Canada – The Improvement Coach (Half-Day Workshop) – Association for Manufacturing Excellence – Register Now
May 6, 2013 – Indianapolis, IN – Keynote – American Society for Quality
April 15, 2013 – San Antonio, TX – Association For Manufacturing Excellence, The Improvement Coach (Half-Day Workshop) & Metrics-Based Process Mapping (Half-Day Workshop)
February 16, 2013 – Glendale, AZ – Precision Machined Products Association, The Outstanding Organization
October 19, 2012 – Chicago, Illinois – Association for Manufacturing Excellence, The Improvement Coach: Building Improvement Capabilities, One Problem Solver at a Time (half-day workshop).
October 15, 2012 – Chicago, Illinois - Association for Manufacturing Excellence, Lean Behaviors: Creating a High Performance Climate for Sustained Transformation (full-day workshop).
September 12, 2012 – San Diego, California - TechAmerica, Creating the Improvement-Minded Organization (talk and book signing).
June 25, 2012 – Atlanta, Georgia - Society for Human Resources Management, Annual Conference
Employee Engagement & Operational Excellence: Two Sides of the Same Coin
May 1, 2012 – Washington, DC - Society for Human Resources Management
Employee Engagement & Operational Excellence: Two Sides of the Same Coin
June 4, 2012 – Winnipeg, Manitoba, Canada - Canadian Manufacturers and Exporters
White Collar Kaizen: Applying Lean in Office, Service, and Knowledge Work Environments
February 28, 2012 – Keynote - Phoenix, AZ – American Society for Quality
Creating the Improvement-Minded Organization.
February 22, 2012 - Portland, Oregon - American Society for Quality, Portland Chapter
Fulfilling Lean’s Promise: Building the Foundation for Everyday Excellence
October 24, 2011 – Dallas, Texas – Association for Manufacturing Excellence
White Collar Kaizen: Using the Power of Rapid Improvement to Transform Office and Service Environments.
June 6, 2011 – Calgary, Alberta, Canada – Association for Manufacturing Excellence and Canadian Manufacturers & Exporters
White Collar Kaizen: Using the Power of Rapid Improvement to Transform Office and Service Environments.
March 11, 2011 – St. John’s, Newfoundland, Canada – Canadian Manufacturers & Exporters
Building Lean Enterprises: New Frontiers.
March 8, 2011 - Halifax, Nova Scotia, Canada - Canadian Manufacturers & Exporters
Lean and Green: Meeting the Challenge.
March 1, 2011 – Phoenix, AZ – American Society for Quality, Lean and Six Sigma Conference
Making It Stick: A Four-Step Process for Creating Sustainable Change.
November 15, 2010 – Baltimore, MD – Association for Manufacturing Excellence
White Collar Kaizen.
October 14, 2010 – Heartland Regional Medical Center, St. Joseph, MO – Quality Week
Lean Healthcare.
June 10, 2010 – San Diego, CA – TechAmerica
A3 Management.
May 25, 2010 – St. Louis, MO – American Society for Quality – World Conference on Quality and Improvement
The New Face of Quality in Office & Service Environments
April 27-28, 2010 – Bakersfield, CA – American Society for Quality, Kern County Chapter
A3 Management and Value Stream Mapping
March 9, 2010 – Phoenix, Arizona – American Society for Quality, Lean and Six Sigma Conference
The New Face of Quality in Office & Service Environments
October 19, 2009 – Covington, Kentucky – Association for Manufacturing Excellence (AME)
White Collar Kaizen: Facilitating Rapid Improvement Events in Office, Service, and Technology Environments
October 14, 2009 – Portland, OR – American Society for Quality, Portland Chapter
A3 Management
June 10, 2009 – San Diego, CA – TechAmerica
A3 Problem-Solving
April 16 & 17, 2009 – Spokane, WA - Inland Northwest Lean Management Consortium
Lean Office: Leading Lean Transformations in Office, Service, and Knowledge Work Environments; Metrics-Based Process Mapping; The Psychology of Lean: Leveraging Human Nature to Achieve Operational Excellence
May 31 – June 2, 2009 – Miami, FL – Institute of Industrial Engineers - Annual Conference
Advanced Lean Concepts for Office and Service Environments; The A3 Management Process: From Structured Problem-Solving to Workforce Development; Metrics-Based Process Mapping: Eliminating Waste in Office and Service Processes
March 2, 2009 – Phoenix, AZ – American Society for Quality, Annual Lean Six Sigma Conference
Metrics-Based Process Mapping: A Key Tool for Improving Office and Service Processes
February 18, 2009 – San Diego, CA – Veterans Health Administration – Bedside Care Collaborative
Metrics-Based Process Mapping
November 7 & 8, 2008 – Tijuana, Mexico - Acadamie Lean Sigma
Value Stream Mapping for Non-Manufacturing Processes
October 20, 2008 – Toronto, Canada – Association for Manufacturing Excellence (AME)
White Collar Kaizen: Facilitating Rapid Improvement Events in Office, Service, and Technology Environments
October 18, 2008 – San Diego, CA – Medical Group Management Association (MGMA)
Lean Thinking: Optimizing Organizational Performance by Focusing on Customer Value
September 29 – October 2, 2008 – Minneapolis, MN - IIE Operational Excellence
Keynote: The Psychology of Lean; White Collar Kaizen: Achieving Rapid Improvement in Office, Service, and Knowledge Work Environments; Metrics-Based Process Mapping; Lean Case Studies: From Business Drivers to Results
June 9, 2008 – San Diego, CA - AME Regional Conference
Kaizen Event Workshop
May 18, 2008 – Vancouver, BC - IIE Annual Conference
Kaizen Event Workshop; The Psychology of Lean: Leveraging Human Nature to Achieve Operational Excellence; Establishing Kanban Pull Systems in Healthcare Settings; Key Performance Indicators: Relevant Metrics that Sell Results and Drive Ongoing Improvement
May 4, 2008 – Houston, TX - ASQ World Conference
Lean Metrics for Office and Service Environments; Kaizen Events for Office and Service Processes
April 9 & 10, 2008 – Tualatin, OR - ASQ Portland Chapter
Lean Office Workshop
March 14 & 15, 2008 – Tijuana, Mexico - Bi-National Lean Enterprise Conference
Kaizen Events; Metrics-Based Process Mapping: Designing Waste-free Office Processes
February 21-24, 2008 - Orlando, FL - Society for Health Systems Annual Conference
Kaizen Events: Achieving Rapid Improvement in Healthcare Settings; Key Performance Indicators: Relevant Metrics that Sell Results and Drive Ongoing Improvement
February 10-12, 2008 - Phoenix, AZ - American Society for Quality Lean Six Sigma Conference
Kaizen Events: Achieving Rapid Improvement in Office, Service, and Technical Environments; Kaizen Events for Office and Service Processes; Lean Metrics for Office and Service Environments
February 22, 2007 – San Diego, CA - Healthcare Financial Management Association San Diego – Imperial County Chapter meeting
Lean Healthcare: Shaping the Future
February 23, 2007 – New Orleans, LA - Society for Health Systems Annual Conference
5S: A Powerful Tool for Creating High Performing Healthcare Organizations
March 13, 2007 – San Diego, CA - American Society for Quality, San Diego Chapter
Lean Office and Service
May 1, 2007 - Orlando, FL - American Society of Quality Annual World Conference
Kaizen Events for Office, Service and Knowledge Processes
May 8, 2007 – San Diego, CA - National Association of Purchasing Managers, San Diego Chapter
Lean Office: An Overview
May 21 & 22, 2007 - Nashville, TN - Institute of Industrial Engineers Annual Conference
Using Kaizen to Transform Healthcare Organizations; White Collar Kaizen: Rapid Improvement Events for Office, Service and Knowledge Workers
September 17, 2007 - Seattle, WA - Northwest Shingo Prize Conference
Kaizen Events: Achieving Rapid Improvement in Office, Service and Technical Environments
September 26 & 27, 2007 – Atlanta, GA - Institute for Industrial Engineers and the American Society for Quality
Kaizen Events: Rapid Improvement for Office, Service and Technical Environments (two-day workshop)
October 2, 2007 - Chicago, IL - The Joint Commission’s 12th Annual Ambulatory Care Conference
Lean Healthcare: Shaping the Future
October 29, 2007 - Chicago, IL - Association for Manufacturing Excellence
Kaizen Events: Rapid Improvement for Office, Service and Technical Environments
November 1, 2006 - Atlanta, GA - Institute of Industrial Engineers and American Society for Quality Lean and Quality Annual Conference
WhiteCollar Kaizen: Rapid Improvement for Service, Administrative and Knowledge-Worker Environments
October 31, 2006 - Atlanta, GA - Institute of Industrial Engineers and American Society for Quality Lean and Quality Annual Conference
When Lean and Culture Collide
September 13, 2006 – San Diego, CA – American Electronics Association San Diego Council
Applying Lean to Non-Manufacturing Processes
October 16, 2006 – Dallas, TX - Association for Manufacturing Excellence Annual Conference
WhiteCollar Kaizen: Rapid Improvement for Service, Administrative and Knowledge-Worker Environments
May 1, 2006 - Milwaukee, WI - American Society for Quality World Conference
Value Stream Mapping: A Blueprint for Identifying Waste and Creating Flow
February 12, 2006 – San Diego, CA – Health Information and Management Systems Society Annual Conference
Kaizen Events: A Proven Tool for Rapid and Dramatic Change (half-day workshop)
February 10, 2006 – San Diego, CA – Society for Healthcare Systems Annual Conference
Value Steam Mapping: A Powerful Tool for Improvement Healthcare Processes
