Metrics-Based Process Mapping (MBPM), developed by Mike Osterling and Karen Martin, is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, typically used to drill down from a value stream map, integrates the functional orientation of traditional swim lane process maps with time and quality metrics that are essential for designing improved processes.
The Excel-based tool provides a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across an organization. The electronic maps serve as standard work documentation for the improved process, enabling training and process monitoring activities.
The biggest benefit to someone in the service industry, is that the metrics are easy to understand and easy to calculate. Our management and team leaders could actually get their arms around the data in order to understand the impact of improving on the current state summary metrics. We follow-up each Rapid Process Improvement event with monthly dashboards to track the progress made during the workshop. This would not be possible without a baseline from those metrics.