Lean for the Holidays

Over the past few days, I’ve received a number of  clever holiday and Lean-themed videos, maps, and stories that I thought I’d share. I’m sure[…]

The Human Side of Value Stream Mapping

When you think of value stream transformation, what are the most common desired outcomes that come to mind? Shorter lead times? Higher quality? Reduced expenses?[…]

Eliminate the Need for Heroics

Any leader or skilled improvement professional knows that metrics are necessary to define what success looks like, measure progress toward a defined target, and assess[…]

The Case for Kaizen Events

One thing that there’s no shortage of in life is criticism about things we don’t fully understand—or haven’t experienced success with. Another thing there’s no[…]

Value Stream Mapping: Ferrari or Pinto?

Mike Osterling and I decided to write our latest book, Value Stream Mapping,  to deepen people’s understanding about this powerful improvement methodology. In particular, we wanted[…]

Value Stream Mapping: Lead Time

One of the joys of writing a book is interacting with readers. Many authors experience forehead-thumping “duh!” moments as they hear questions and realize that they[…]

7 Reasons Why Most Organizations Don’t Know Their Customers

It’s difficult to say when and where the concept of “business” was borne. It’s often attributed to ancient Roman law and to British law in[…]

Developing Lean “Chops”

Friday was a deeply gratifying day. It was one of those joyful days that, as a improvement consultant/coach and change “facilitator,” makes up for those[…]

Why Value Stream Mapping? Why Now?

Value Stream Mapping has been released. One of the most common interview questions I’ve been getting is: Why this book? Why now? The topic may seem a[…]

Value-add: The “Buzzword” You Should Love

In 2009, Inc. magazine listed “value-add” on its list of 15 Business Buzzwords We Don’t Want to Hear. In 2012, “value-add” was again reviled, this[…]

Lean Leadership: Listening & Humility

The holiday season is my favorite time of year for two reasons: the holidays themselves and business planning. Proper business planning requires significant reflection, an activity[…]

Great Visuals: Subway Maps

I’ve long been a fan of ease, which is a large reason why Lean management has always appealed to me—and why I’m such a fan[…]

Eiji Toyoda: A Consummate Leader (1913-2013)

The world lost one of its brightest business leaders this week, Eiji Toyoda. Fortunately, he left behind a legacy of leadership philosophies and practices that[…]

The “Fake Doors” Approach to Innovation

I love Twitter! I come across all kinds of tidbits that get me thinking in new directions.The key is to follow smart people. Case in[…]

When “Corporate” Gets in the Way

One of the things that pains me the most is when I hear people saying they can’t make improvement because “Corporate” won’t allow it or[…]

Does Lean Really Work?

Yes. It really does. Deployed properly, that is. One of the biggest problems we currently face in the Lean movement is that there are an[…]

The True Meaning of Kaizen

I love learning. Especially when it’s about something I thought I understood already. Enter this gem I received in this morning’s email. This video, produced[…]

Is Lean Dependent on Executive Support?

Unequivocally, YES. But…there’s more to the story. We don’t throw in the towel if we don’t have all of the preexisting conditions in place. Without[…]

The Allure (and Myth) of Multitasking

As I explain the Focus chapter in The Outstanding Organization, multitasking is a fallacy—you can only perform one cognitive task at a time. What you actually[…]

Rules Are Meant to Be (Thoughtfully) Broken

When I learned The Outstanding Organization’s publication date, I groaned. The book was slated for release in July 2012, just as summer vacations were getting[…]

Good Reading

One of my New Year’s resolutions is to implement pull in as many places as I can. Early last year I implemented it quite successfully[…]

Goals & Priorities: Your Personal Hoshin

The New Year has always been one of my favorite holidays. Not for the revelry and good cheer, although that can be a nice element.[…]

Metrics-Based Process Mapping: What & How

Mike Osterling and my new book, Metrics-Based Process Mapping, appears to be striking a cord with many. Yesterday I held a webinar with the highest[…]

The Bane of Organizational ADD

Businesses routinely attempt to accomplish too much and quickly lose focus when the next fire erupts or a new shiny ball appears. When I work[…]

Lean vs. Six Sigma Debate (Sadly) Rages On

As many of you know, I’m a passionate advocate of Lean management practices and the power of Lean in transforming organizations. So I grow weary[…]

Lean is Chaos Reduction

It’s been interesting to see what people have picked up on as I’ve been promoting my new book, The Outstanding Organization. My original title was[…]

Blogging Away…

Earlier this week I learned that my blog posts weren’t being pushed to my subscribers as I thought they had. I was blogging away but[…]

Co-location: Efficiency & Customer Ease

One of the hazards of being a  performance improvement practitioner and coach is that most of us see “opportunities for improvement” everywhere we go and[…]

What is Lean?

“What is Lean?” may seem a strange question to be asking 15 years after the approach gained recognition in manufacturing and began its progressive spread to other industries. But[…]