The Power of Hope in Improvement

I love how conversations can challenge one’s thinking and spark new ideas. Interviews—for a new job, a board position, or with the media—are particularly rich[…]

Great Visuals: Subway Maps

I’ve long been a fan of ease, which is a large reason why Lean management has always appealed to me—and why I’m such a fan[…]

Problem Solving: Is There an Easier Way?

For many months now, I’ve have a rash of random encounters and conversations with people who mention in one form or another that they want[…]

What is Lean?

“What is Lean?” may seem a strange question to be asking 15 years after the approach gained recognition in manufacturing and began its progressive spread to other industries. But[…]