Clarity: What It Is. Why You Need It. How to Get It.

A lack of clarity costs companies, educational institutions, government agencies, and nonprofits billions of dollars a year. Beyond the red [...]

Clarity First: It Begins with You

Operating with high levels of organizational clarity is a precondition for providing higher levels of customer value, capturing greater market [...]

Clarity First: Problem Solving

Of all the organizational capabilities to be developed, problem solving takes the top spot. Yet all too often organizations lack a consistent [...]

Clarity First: Process and Performance

Operating with clear processes makes or breaks organizational performance and it’s an aspect of operations that is often fairly weak. [...]

Clarity First: Purpose & Priorities

Operating with a clear purpose provides the “guardrails” that enable organizations to make consistent decisions, and it provides [...]

Clarity First: Overview

A lack of clarity costs companies, educational institutions, government agencies, and nonprofits billions of dollars a year. Beyond the red [...]

Daily Management Systems

The Daily Management System (also referred to as “huddles” or Lean Management Systems) is a powerful yet under-utilized management [...]

Lean Leadership – Part 3 of 3

Over the 16 years that we’ve been providing support to organizations at nearly every stage of the Lean journey, leadership has consistently [...]

Lean Leadership – Part 2 of 3

Over the 16 years that we’ve been providing support to organizations at nearly every stage of the Lean journey, leadership has consistently [...]

Lean Leadership – Part 1 of 3

Over the 16 years that we’ve been providing support to organizations at nearly every stage of the Lean journey, leadership has consistently [...]

Building the Fit Organization (with Dan Markovitz)

The corporate landscape is littered with the carcasses of companies that have failed in their pursuit of the Toyota Way. Their efforts fail [...]

Value Stream & Process Mapping

Since Mike Osterling and I released our latest book, Value Stream Mapping, we’ve received a lot of questions about which level of mapping–value [...]

Process Change: Communication & Training

Rolling out process improvements is a common point of failure in organizations. In this webinar, you’ll learn tips for proper communication [...]

Lean and the Corporate Agenda

Why is it that even the most successful lean projects often go unrecognized in the executive suites? The issue may be lack of alignment –[...]

Establish a Continuous Improvement Culture

Organizational culture – everybody talks about it, few understand its underlying mechanisms and even fewer know how to truly establish the [...]

Lean and Your Top & Bottom Lines

All too often people use Lean solely to drive daily incremental improvement (kaizen). What we don’t hear as much about is the power [...]

Kaizen Event Case Studies

In this webinar, Karen shares a case study for a Kaizen Event she has facilitated that addresses the following questions: What was the driver [...]

Value Stream Transformation: 10 Keys

Value Stream Mapping is a powerful, leadership-level improvement activity that looks at how work flows across an organization from a customer [...]

Problem Solving: The P in PDSA

Effective problem solving is not an innate skill that most people are born with. Even for those few lucky ones who are born with natural[...]

Leading Improvement: The Skills You Need

Leading improvement sounds like it should somewhat intuitive. After all, how hard can it be? Just make a few adjustments and…. voila! [...]

Value Stream Mapping with APICS Heartland

This is the recording from a webinar delivered to APICS Heartland members re: Value Stream Mapping, based on my book of the same name. It[...]

Holding Effective Kaizen Events

Kaizen Events offer not only an effective means for achieving rapid results, but also a powerful venue for teaching new mindsets and behaviors. [...]

Coaching: Asking the Right Questions

This webinar features content from Karen’s workshop and talk at the Lean Enterprise Institute and Lean Frontiers Coaching Summit, held [...]

A3 Management: Effective Problem Solving

A3 management is a fundamental Lean management practice for making effective improvement, solving problems, developing people, and building [...]

Respect for People: The Lean Way

Showing respect for people is something that most people agree with in theory. But many organizations don’t show respect the way it’s [...]

Reducing Resistance to Change

Confronting resistance to change is a common lament from improvement professionals, middle managers, and senior leaders alike. But organizations [...]

Value Stream Mapping: From Tool to Practice

Too many organizations today suffer from silo-centric behavior and intra-organizational conflict. Yet most don’t understand what’s [...]

Value Stream Mapping: Case Studies

In this webinar, Karen presents two case studies for clients that involved value stream mapping. For each case, you’ll learn: • What [...]

Value Stream Mapping: Part 3 of 3

In Part 3 of this 4-part webinar series to celebrate the launch of Karen Martin & Mike Osterling’s new book, VALUE STREAM MAPPING, [...]

Value Stream Mapping: Before Diving In

Value Stream Mapping is a powerful way to improve performance across a large portion of an enterprise. But, before you dive into mapping, [...]

Value Stream Mapping: Part 2 of 2

To celebrate the launch of Karen Martin and Mike Osterling’s new book, VALUE STREAM MAPPING, Karen delivered a series of webinars in [...]

Value Stream Mapping: Part 1 of 3

In this webinar, Karen addresses the key success factors in planning an analysis and design activity. You will learn: • Leadership’s [...]

Hoshin Kanri: Strategy Deployment

Hoshin Kanri (also known as strategy deployment) is a highly effective way for organizations to select and prioritize the important work they [...]

Plan-Do-Study-Adjust: A Deep Dive

Plan-Do-Study-Adjust is more than a tool to generate results for the current project at hand. It’s a problem-solving approach that teaches [...]

The Trick to Employee Engagement

Much of what you read about employee engagement is filled with feel-good advice, the effects of which are largely immeasurable, intangible, [...]

Improvement Facilitation and Coaching

In this unique open-forum webinar, Karen responded to participant questions about facilitating improvement activities, coaching, and leading [...]

Value Stream Mapping: How to Visualize Work

Value Stream Mapping is an essential organizational transformation tool that is often misunderstood and under-utilized. In this webinar, you’ll [...]

How Outstanding Is Your Organization?

Organizations who wish to become outstanding on all fronts often have areas of weakness that hold them back from achieving their goals. In [...]

Creating a Continuous Improvement Culture

Lean has been in popular use since the late 1990’s in some circles and since the mid-2000’s in others. Yet very few organizations [...]

Kaizen Events: Current Thinking & How To’s

Kaizen Events have been around since the late 90’s and have been being used in office, service and knowledge work settings since the [...]

Process Management: Why So Few Get It Right

In the 20+ years I’ve been working with companies of all types and sizes to improve their performance, proper process management is [...]

Value Stream Mapping for Office and Service

Being lean isn’t just reserved for Manufacturing processes – information-intensive operations such as Service and Knowledge processes [...]

Commit to Being an Outstanding Organization

Just as you may be re-evaluating your personal goals for the New Year, January is a great time to re-evaluate your organization’s management [...]

Metrics-Based Process Mapping: What, When & How

Metrics-Based Process Mapping (MBPM) is a powerful tactical-level tool for identifying waste in office, service, and knowledge work environments, [...]

Manage Processes, Not People

For decades now, “management” has been synonymous with managing people. Meanwhile, processes, the lifeblood of an organization, [...]

Putting an End to “Organizational ADD”

Businesses routinely attempt to accomplish too much and quickly lose focus when the next fire erupts or a new “shiny ornament” [...]

Rapid Improvement: How To Get Stuff Done

In today’s world of rapid change, it’s increasingly important for organizations to build rapid problem-solving and execution capabilities. [...]

Value Stream Mapping: Strategy Before Tactics

Value Stream Mapping (VSM) remains one of the most powerful yet underutilized strategic improvement tools that also transforms organizational [...]

Healthcare Kaizen

This webinar was held with guest presenter, Mark Graban of https://www.leanblog.org/ Suggestion box programs, while well intended, usually [...]

Problem Solving & Critical Thinking

For most, problem solving and critical thinking are NOT naturally given talents. But they are skills that can be developed in anyone, with [...]

The Outstanding Organization: Engagement

Organizations who deliver consistently high levels of performance have significantly higher levels of employee ENGAGEMENT than those that [...]

The Outstanding Organization: Discipline

Excellence and consistency in achieving it is only possible through having a disciplined approach to business management and improvement. [...]

The Outstanding Organization: Focus

Does your organization move together as one cohesive unit? Or do you experience conflicting priorities, misalignment, and a healthy dose of [...]

The Outstanding Organization: Clarity

A fundamental lack of CLARITY is often at the root of inefficient processes, errors, poor decisions, and mistrust across the organization. [...]

Guerrilla Lean: When Leadership Doesn’t Get It

Every lean practitioner says that leadership support is required to reap the benefits of adopting Lean practices. Wrong. While it’s [...]

Strategy Deployment: Gain Focus & Alignment

Businesses routinely attempt to accomplish too much and quickly lose focus when the next fire erupts or a new “shiny ball” appears. [...]

A3 Problem Solving: Part 2 of 2

This is part 2 of a 2-part series and focuses on the Do, Study, Adjust stages of the Plan, Do, Study, Adjust (PDSA) cycle.

A3 Problem Solving: Part 1 of 2

This is part 1 of a 2-part series and focuses on the Plan stage of the Plan, Do, Study, Adjust (PDSA) cycle.

Metrics-Based Process Mapping

Metrics-Based Process Mapping is a highly effective tool for improving office, service, and knowledge work processes.

The CI Professional’s Evolving Role

As we continue to peel back the layers of the onion and uncover what’s *really* at the core of The Toyota Way, we’ve uncovered [...]

The Coach Is In: An Open Forum

This was a webinar in which participants submitted questions in advance, they were unmuted, and we had a dialogue.

Journey to a Lean Enterprise: New Frontiers

Over the past two years we’ve begun to learn more deeply about what REALLY makes the Toyota Production System tick. We’ve learned [...]

Value Stream Mapping in Office & Service

This webinar covers the subtle differences between manufacturing-style value stream maps and those in office and service settings.

Metrics-Based Process Mapping: Part 3 of 3 (Excel Tool Demo)

Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and [...]

Metrics-Based Process Mapping: Part 2 of 3

Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and [...]

Metrics-Based Process Mapping: Part 1 of 3

Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and [...]

5S & Visual Management

Problem Solving, A3 Management & Coaching

Lean Office

Lean Transformation

The Outstanding Organization

Continuous Improvement Culture

Error Proofing

Kaizen Events

Strategy Deployment

Improvement Facilitation

Pull Systems

Process Management

Metrics-Based Process Mapping

Social Media

Value Stream Mapping

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