Clarity First: Process and Performance


Operating with clear processes makes or breaks organizational performance and it’s an aspect of operations that is often fairly weak. Measuring organizational performance—whether overall performance or the performance of a small work team—is another area that organizations often struggle with.

In this webinar—the 3rd of 5 webinars based on content from Karen’s latest book, Clarity First—you’ll learn the five criteria for robust process management and best practices for measuring and managing performance at any level in the organization. Additional topics include creating and using standard work, how to properly roll out process changes, and avoiding measurement that drives the wrong behaviors.

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