Metrics-Based Process Mapping: What, When & How


Metrics-Based Process Mapping (MBPM) is a powerful tactical-level tool for identifying waste in office, service, and knowledge work environments, building consensus for change, standardizing work, and quantifying improvement.

In this webinar, you’ll learn how MBPMs differ from value stream maps and learn the step-by-step approach for creating current and future state maps.

You’ll also be introduced to Karen Martin & Mike Osterling’s new edition of Metrics-Based Process Mapping, which features an extensive Excel tool for measuring, sharing, and archiving improved processes.

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