Value Stream Mapping for Office and Service


Being lean isn’t just reserved for Manufacturing processes – information-intensive operations such as Service and Knowledge processes have the ability to be lean too – let us show you how! Join iGrafx and our special guest Karen Martin, of the Karen Martin Group, and get the scoop on applying Value Stream Mapping, a critical tool in Lean transformation, in Office and Service environments.

What’s covered:

– The key differences between Manufacturing and Office/Service Value Stream Maps
– The process of Value Stream Mapping in Office and Service environments
– Common wastes in Office and Service environments and goals for future state planning
– Digitally capturing, sharing, and storing Value Stream Maps

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