Any leader or skilled improvement professional knows that metrics are necessary to define what success looks like, measure progress toward a defined target, and assess performance against defined standards. Metrics also serve as a powerful way to demonstrate improvement success … More ►
In 2012, I spoke at the Lean HR Summit, which is one of the many excellent annual Summits delivered by Lean Frontiers. I had heard about David Veech‘s work (@DavidVeech) at Ohio State and was eager to hear him speak. So I … More ►
One thing that there’s no shortage of in life is criticism about things we don’t fully understand—or haven’t experienced success with. Another thing there’s no shortage of is throwing the baby out with the bathwater. Broad generalizations—especially those that are … More ►
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