Friday was a deeply gratifying day. It was one of those joyful days that, as a improvement consultant/coach and change “facilitator,” makes up for those grueling days when facing massive resistance and disappointing days when a client doesn’t come close … More ►
In The Outstanding Organization, I assert that outstanding organizations operate with high degrees of clarity, focus, discipline, and engagement. In the chapter on clarity, I present the various way in which ambiguity and lack of awareness creates confusion and misperception, which can lead … More ►
My latest book, co-authored with Mike Osterling, Value Stream Mapping, has just been released! Our official book launch is the week of January 6, 2014. This topic may seem a strange one, given that value stream mapping was introduced nearly 15 years … More ►
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